Principal Architect – CX
Houston, TX
Contracted
Experienced
Job Title: Principal Architect – CX (Customer Experience)
Location: Houston, TX
Key Responsibilities:
Define and own the CX architecture vision, roadmap, and reference architecture across
platforms (Oracle CPQ, PRM, Oracle Sales Cloud, D365).
Act as the CX domain lead for enterprise architecture, representing CX in cross-functional
architecture governance boards.
Align CX architecture with business goals, enterprise architecture strategy, and digital
transformation initiatives.
Lead the design and end-to-end architecture for Oracle CPQ Cloud implementation and its
integration with Oracle Fusion Cloud, EBS, JDE, and CRM systems.
Define and validate integration patterns, API strategies, and data synchronization models
between CPQ, ERP systems, and CX platforms.
Ensure solutions support omni-channel sales, partner collaboration, quoting, pricing, and order
fulfillment processes.
Guide the configuration and customization of Oracle CPQ Cloud, ensuring alignment with
business and technical requirements.
Partner with other architects (ERP, Data, Integration, Security) to ensure a cohesive
architecture.
Evaluate and provide guidance on usage of Oracle PRM, Sales Cloud, and D365 capabilities in the
CX stack.
Oversee architectural documentation, solution blueprints, and technical specifications.
Collaborate with business stakeholders (Sales, Marketing, Customer Service, Channel Partners)
to understand CX goals and translate them into architectural designs.
Work with implementation partners, product vendors, and system integrators to ensure
architectural integrity.
Ensure compliance with enterprise data governance, integration, and security policies.
Qualifications and Experience:
18+ years of experience in IT with at least 5 years in a CX/CRM architecture leadership role.
Proven experience with Oracle CPQ Cloud implementation in a global, multi-ERP environment.
Deep understanding of customer journey mapping, Quote-to-cash processes, and partner
channel enablement.
Hands-on knowledge of Oracle CPQ, Oracle Sales Cloud, PRM, and Microsoft D365 with ERP
systems like Oracle Fusion Cloud, EBS, JDE etc.
Experience with enterprise integration tools (e.g., Oracle Integration Cloud, MuleSoft, Azure
Logic Apps) and API-led integration.
Strong knowledge of CX data models, customer master data, and quote-to-order workflows.
Exposure to eCommerce platforms like Magento is plus
Ability to evaluate and guide system customizations, extensions, and integrations.
Strong communication, stakeholder management, and vendor management skills.
Preferred Certifications:
Oracle CPQ Cloud Certified Implementation Specialist
Oracle Fusion CX Architect or equivalent
Microsoft Dynamics certifications will be plus
Location: Houston, TX
Key Responsibilities:
Define and own the CX architecture vision, roadmap, and reference architecture across
platforms (Oracle CPQ, PRM, Oracle Sales Cloud, D365).
Act as the CX domain lead for enterprise architecture, representing CX in cross-functional
architecture governance boards.
Align CX architecture with business goals, enterprise architecture strategy, and digital
transformation initiatives.
Lead the design and end-to-end architecture for Oracle CPQ Cloud implementation and its
integration with Oracle Fusion Cloud, EBS, JDE, and CRM systems.
Define and validate integration patterns, API strategies, and data synchronization models
between CPQ, ERP systems, and CX platforms.
Ensure solutions support omni-channel sales, partner collaboration, quoting, pricing, and order
fulfillment processes.
Guide the configuration and customization of Oracle CPQ Cloud, ensuring alignment with
business and technical requirements.
Partner with other architects (ERP, Data, Integration, Security) to ensure a cohesive
architecture.
Evaluate and provide guidance on usage of Oracle PRM, Sales Cloud, and D365 capabilities in the
CX stack.
Oversee architectural documentation, solution blueprints, and technical specifications.
Collaborate with business stakeholders (Sales, Marketing, Customer Service, Channel Partners)
to understand CX goals and translate them into architectural designs.
Work with implementation partners, product vendors, and system integrators to ensure
architectural integrity.
Ensure compliance with enterprise data governance, integration, and security policies.
Qualifications and Experience:
18+ years of experience in IT with at least 5 years in a CX/CRM architecture leadership role.
Proven experience with Oracle CPQ Cloud implementation in a global, multi-ERP environment.
Deep understanding of customer journey mapping, Quote-to-cash processes, and partner
channel enablement.
Hands-on knowledge of Oracle CPQ, Oracle Sales Cloud, PRM, and Microsoft D365 with ERP
systems like Oracle Fusion Cloud, EBS, JDE etc.
Experience with enterprise integration tools (e.g., Oracle Integration Cloud, MuleSoft, Azure
Logic Apps) and API-led integration.
Strong knowledge of CX data models, customer master data, and quote-to-order workflows.
Exposure to eCommerce platforms like Magento is plus
Ability to evaluate and guide system customizations, extensions, and integrations.
Strong communication, stakeholder management, and vendor management skills.
Preferred Certifications:
Oracle CPQ Cloud Certified Implementation Specialist
Oracle Fusion CX Architect or equivalent
Microsoft Dynamics certifications will be plus
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