Senior Technical Project Manager

Job

Summary: Technical Project Manager specializing in ServiceNow ITSM to lead the end-to-end delivery of complex ServiceNow implementations, enhancements, and enterprise platform integrations. In this role, you will bridge the gap between technical ServiceNow delivery teams and business stakeholders, ensuring that IT Service Management processes (Incident, Problem, Change, Service Catalog, CMDB) are deployed with precision, on schedule, and aligned with ITIL best practices.

Required Skills:- 5+ years of formal project management experience directing technical IT infrastructure or enterprise software deployments.- Proven track record managing at least 2+ full-lifecycle ServiceNow ITSM implementations or major platform upgrades.- Deep understanding of ITIL v3 / v4 frameworks and service delivery processes.- Hands-on mastery of Agile/Scrum and Waterfall methodologies, utilizing tools such as Jira, Azure DevOps, and ServiceNow Agile Engine.- Strong experience leading multi-disciplinary teams consisting of developers, QA engineers, platform architects, and business analysts. Preferred Skills:- ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS- ITSM).- PMP (Project Management Professional) or Certified ScrumMaster (CSM).- Familiarity with adjacent ServiceNow modules such as ITOM (Discovery, Service Mapping), ITAM, or Strategic Portfolio Management (SPM/PPM).- Experience overseeing REST/SOAP API integrations between ServiceNow and enterprise tools (e.g., Jira, Workday, Azure AD, Monitoring/Telemetry stacks).