IT Support & Systems Administration (Remote, USA)

Location: Remote, USA
Employment type: Contract
Indicative rate: $80–$90/hr

We are seeking skilled IT Support and Systems Administration professionals to join our team in a contract capacity. This role involves providing technical support to end-users, troubleshooting hardware and software issues, and managing systems administration tasks. Candidates will work in a dynamic environment, addressing a variety of IT challenges while ensuring a high level of customer satisfaction. The ideal candidates will have a strong background in help desk support, systems administration, and a commitment to delivering exceptional service.

Core skills

• Help Desk Support
• Technical Troubleshooting
• Windows Administration
• Customer Service
• Active Directory
• Systems Administration
• Desktop Support
• Cloud Management

Required qualifications

• 2+ years of experience in IT support or systems administration
• Proficiency in Windows operating systems and Microsoft 365
• Experience with Active Directory user management
• Strong troubleshooting skills for hardware and software issues
• Ability to provide excellent customer service
• Familiarity with remote support tools and techniques
• Experience in a help desk or service desk environment

Preferred qualifications

• Experience with cloud services, particularly Microsoft Azure
• Knowledge of ITIL framework
• Bilingual in English and Spanish
• Experience in a healthcare or financial services environment