Customer Portal Project Manager

**Job Title: Customer Portal Project Manager** **Location:** Kalamazoo, MI, or East Coast (Remote) **Role Type:** Subcontractor **Job Description:** - Lead assigned projects ensuring delivery on-time, within scope, and within budget. - Define and track project milestones while developing, maintaining, and reporting on an overall integrated delivery plan with resource capacity and actuals analysis. - Liaise with resource managers to ensure resources are available to support the timelines within the project schedule. - Utilize risk management strategies to actively manage project risks that may impact project cost, quality, scope, or schedule. - Create and maintain comprehensive project documentation. - Review and approve time cards associated with your project. - Create business case financial models. - Forecast, monitor, and report on project financials, and maintain financials in project management tools. - Manage change by assessing impact to scope, schedule, and cost; and communicate with key stakeholders. - Liaise with supplier management groups as needed on supplier engagement, quality of services, experience, and cost. - Partner with the project team to ensure compliance with regulations, policies, standards, procedures, and associated documentation including but not limited to computer systems validation, SOX, and PM standards. - Continually update relevant business stakeholders on project status and periodically publish project status reports. - Represent the project in various project governance and inter-departmental forums. - Ensure all projects meet success parameters and ROI targets stated in the business case. - Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value. - Partner with business sponsors to define success metrics and criteria and deliver projects to meet those metrics and criteria. - Ensure all projects adhere to project methodology compliance standards set by the company. - Assist, share learning, and mentor others within the PMO regarding standards, organizational understanding, and relationship building to promote the successful delivery of projects. **Qualifications:** - Minimum 7 years of professional experience is. - Proven record of planning and delivering complex projects. - Experience managing remote project teams is desired. - Experience and proficiency in Microsoft Project is preferred. - Demonstrated experience in the full project management lifecycle for software/maintenance/development/implementation projects and IT methodologies (ITIL). - Experience with projects in multiple technologies and functions; demonstrated experience managing customer relationships.