Nexthink Architect & Automation SME

**Job Title: Nexthink Architect & Automation SME** **Location:** NY (5 days onsite) **Experience:** 8+ Years (3+ Years in Nexthink) **FTE Profiles Only** **Role Summary** We are seeking a highly skilled Nexthink Architect and Automation SME to lead the design, implementation, and optimization of Nexthink across a global IT environment. The role will focus on driving proactive IT operations, digital employee experience (DEX) improvements, automation, and self-healing capabilities to enhance service quality and reduce operational effort. **Key Responsibilities** - Architect and implement Nexthink solutions aligned to business and IT objectives. - Design and develop Nexthink Investigations, Campaigns, Remote Actions, and dashboards. - Build automation and self-healing use cases to improve employee experience and reduce incident volumes. - Drive proactive monitoring and data-driven insights for End User Services environments. - Integrate Nexthink with ITSM and automation platforms such as ServiceNow, PowerShell, Aisera, and Microsoft technologies. - Define DEX metrics, reporting frameworks, and executive dashboards. - Provide technical leadership, governance, and best practices for Nexthink adoption. - Collaborate with Service Desk, Workplace Services, Infrastructure, and Security teams to identify automation opportunities. ** Skills** - Strong expertise in Nexthink Architecture, Infinity Platform, Engage, and Act. - Hands-on experience developing Remote Actions, Automation Workflows, and DEX dashboards. - Proficiency in PowerShell and enterprise automation. - Experience integrating Nexthink with ServiceNow and other IT operations tools. - Strong analytical, troubleshooting, and stakeholder management skills. - Experience in global End User Computing (EUC) and Digital Workplace environments. **Preferred Certifications** - Nexthink Certified Professional / Expert. - ITIL Foundation or equivalent.