IT Support & Desktop Support Roles (Remote, USA)

Location: Remote, USA
Employment type: Contract
Indicative rate: $34–$44/hr

We are seeking motivated IT professionals for various IT support and desktop support roles. These positions involve providing hands-on technical assistance to employees, troubleshooting hardware and software issues, and managing service desk requests. Candidates will work in a dynamic environment, supporting a range of technologies including Windows systems and Microsoft 365 applications. The roles are contract-based and offer the flexibility of remote work, allowing you to contribute to a variety of projects while enhancing your technical skills.

Core skills

• Help Desk Support
• Desktop Support
• Troubleshooting
• Windows
• Customer Service
• Technical Support
• Service Desk
• Active Directory

Required qualifications

• 1+ years of experience in IT support or desktop support roles
• Strong understanding of Windows operating systems
• Experience with troubleshooting hardware and software issues
• Familiarity with Microsoft 365 applications
• Ability to manage service desk tickets effectively
• Excellent customer service and communication skills
• Experience with Active Directory user management
• Technical school certification or equivalent experience preferred

Preferred qualifications

• Experience with remote support tools
• Knowledge of networking concepts
• Familiarity with ticketing systems like ServiceNow