Techno-Functional Analyst Lead

**Job Title: Techno-Functional Analyst Lead (BA Pega/E&E)** **Location:** Atlanta, GA (Hybrid Position) **Position Type:** Contract to Hire **Position Overview:** We are seeking a highly seasoned Lead Technical Functional Analyst / Business Systems Analyst with over 15 years of experience to spearhead the modernization and support of our large-scale Medicaid system. In this strategic, high-impact role, you will serve as the primary bridge between State Agency stakeholders, Pega Architects, System Integrators, and Developers. **Key Responsibilities:** - **Functional Design & Domain Leadership** - Translate complex Medicaid rules into Pega workflows, covering Eligibility Determination, Enrollment Lifecycle Management, and Renewals/Redeterminations. - Define and document business logic for benefit stacking, case management workflows, and automated consumer notices/correspondence. - Act as the critical interface between non-technical State Agency stakeholders and highly technical delivery teams (Architects, Developers, and System Integrators). - **Pega Technical Analysis** - Partner with Pega Architects to design stage-based Case Management models, routing/assignment rules, and complex Decision Rules (Decision Tables, Trees, and When-Rules). - Define for secure backend integrations and interfaces connecting Pega to external state and federal data sources. - **Testing, Triage & Production Support** - Drive User Acceptance Testing (UAT) and System Integration Testing (SIT) strategy, ensuring system alignment with federal and state Medicaid mandates. - Lead root cause analysis (RCA) for complex system defects, managing triage efforts during critical launch and stabilization phases. - Utilize SQL to query backend relational databases and build Power BI dashboards to track operational metrics, system health, and processing bottlenecks. ** Qualifications & Experience:** - 15+ years of progressive experience as a Business Systems Analyst, Technical Functional Analyst, or Product Owner in enterprise IT environments. - Mandatory background in government programs, specifically managing Medicaid Eligibility & Enrollment lifecycles. - Deep functional knowledge of the Pega platform, including Case Management, Workflows, Decisioning, Routing, and Integration interfaces. - Proven track record supporting large-scale, multi-tier enterprise systems with complex regulatory compliance rules. - Hands-on experience with defect triage, root cause analysis, SIT, UAT, and hypercare/production stabilization. **Preferred Technical Skills & Certifications:** - Pega Business Architect (PBA) or Certified System Architect (CSA) is highly preferred. - Strong proficiency in writing SQL queries and building visual reports in Power BI.