AD + Wintel SME

Job Title: AD + Wintel SME
Duration: Long-term Contract Position
Location: Remote
ROLE AND RESPONSIBILITIES
 Ensures that assigned infrastructure at the client site is configured, installed, tested, and
operational
 Performs necessary checks, apply monitoring tools and respond to alerts
 Identifies problems and errors prior to or when it occurs and log all such incidents in a
timely manner with the required level of detail
 Assists in analyzing, assigning, and escalating support calls
 Investigates third line support calls assigned and identify the root cause of incidents and
problems
 Reports and escalates issues to 3rd party vendors if necessary
 Provides onsite technical support to clients and provide field engineering services to
clients
 Conducts a monthly random review of incidents and service requests, analyze and
recommend improvement in quality
 Proactively identifies opportunities for work optimization including opportunities for
automation of work
 May manage and implement projects within technology domain, delivering effectively and
promptly per client agreed upon requirements and timelines
 May work on implementing and delivering Disaster Recovery functions and tests
 Installation , Troubleshooting and configuration of Windows/Linux based operating
systems & Patch management.
 Good experience in Installation, configuring & troubleshooting of MS Outlook
2007/10/13/16 or Outlook Express, Office 365 , Taking Regular data & mail backup of MS
outlook (PST files).
 Managing data backup and recovery.
 Configure & Troubleshooting of TCP/IP settings & connectivity problems for client
computers and add them to domain. Exposure in Active Directory user creation & deletion
 AD Domain controller migration 2008 to 2019.
 Managing Active Directory and Group Policies.
 Active Directory implementation and Administration.
 Active Directory Backup and Restoration.
 Experienced in DCPROMO process and configuring OU structure, Global Catalog server,
directory services.
 DNS administrations and troubleshooting skill
 Working on Active Directory replication, GPOs and FSMO roles.
 Creating new group policies as per the Customer request,
 User Management including Adding, Deleting, Modifying, Assigning Rights to the User
accounts.
 NTFS security, disk quota management.
 ADFS administration and management
 DFS management and troubleshooting skill
 Provide systematic RCA and problem management for P1 and reoccurring issues
 PowerShell knowledge at intermediate/advance level
 PS Automation skill and any hands-on experience on real time project.
 ADFS knowledge
 Develop and maintain scripted and automated tools for management of the Windows
physical and virtual environments.
 The ability to perform deep dive analysis of issues and be able to quickly resolve complex
problems.
 Experience defining and executing Disaster Recovery and Business Contingency Plans.
 Must be independent, organized, self-motivated, responsible, and able to complete tasks
with little or no supervision.
 Knows ITIL concepts and can apply them effectively.
VMWare:
 Work experience on VMware ESXi 5.X, 6.X & 7.0 environment.
 Installation & Configuration of VMware ESXi host & vCenter.
 Virtualization project SOW preparation. Execution of project.
 Find RCA & solution for repeated & escalated issues.
 Managing and troubleshooting HA and DRS environment.
 Managing and troubleshooting on VMware vMotion, Storage vMotion, High Availability,
DRS
 Deploy virtual machines, use clones, snapshots, templates
 Managing and troubleshooting standard switch & distributed virtual switch.
 Managing Virtual Machine Snapshots
 Troubleshooting with the help of VMware Logs & vCenter logs
 Troubleshooting on VMware performance issue with commands
 Troubleshooting experience on vCenter performance counter
Hyper-V:
 Excellent knowledge of Hyper-V and System center
 Installation and Configuring Virtual Machines for Server Consolidation and HA
 Managing and troubleshooting Hyper V cluster issues.
 Managing and troubleshooting on Hyper-V Replication
 Create VM s, V-disk s and install guest OS
 Configure and Manage Virtual Networks
 Managing Virtual Machine Snapshots
 Troubleshooting complex Hyper-V production issues
 Knowledge of System Center 2012,2016,2019 and System Center Virtual Machine
Manager
 Configuring and managing virtualization hosts, networking, and storage resources.
 Maintain and manage Windows Server 2003/2008/2008 R2/2012/2012 R2/2016/2019
infrastructure including high-availability Microsoft Hyper-V.
 Maintain and manage SAN hardware and storage.
 Experience automating tasks with scripting and programming languages such as
PowerShell
 Ability to design robust processes for complex problems
 Azure:
 Knowledge and work experience on below Azure infrastructure technology
QUALIFICATIONS AND EDUCATION REQUIREMENTS
 Bachelor’s degree in related field or equivalent work experience. 
 Certifications relevant to the services provided (certifications carry additional weightage
on a candidate’s qualification for the role)
 MCITP
 MCSA
 ITIL Foundation
 Cloud Certification if any

PREFERRED SKILLS
 Knowledge of Banking, Travel and Healthcare industries, their regulations and laws
 Ability to plan activities and projects well in advance, and takes into account possible
changing circumstances.
 Hands on IT experience with Windows Server, Exchange Server, Active Directory, IIS,
Microsoft Exchange, SQL Server, Certificate Authority and more.
 Ability to Script
 Working knowledge and understanding of Mimecast Email Security.
 Working knowledge and understanding Microsoft Identity Manager.
 Acts as the main interface between IT, project stakeholders, and end users
 Provides technical support and guidance to various stakeholders, including business
executives, IT admins, and end users in implementing messaging-based business
processes-Answers end user questions relating to Exchange Server, specifically supporting
the implementation of new deployments, migration strategies and troubleshooting
problems that may occur in the deployment.