IT Support Specialist (Remote, USA)

Location: Remote, USA
Employment type: Contract
Indicative rate: $34–$44/hr

We are seeking motivated IT Support Specialists to join our remote support team. In this role, you will provide first-line technical support to internal users, ensuring minimal downtime and maximum productivity. You will troubleshoot hardware and software issues, manage user accounts, and assist with various IT requests in a fast-paced environment. This position is ideal for individuals who thrive in a collaborative setting and are passionate about delivering exceptional customer service. As part of our team, you will engage with users through various channels, including phone, chat, and ticketing systems. You will be responsible for documenting incidents, troubleshooting steps, and resolutions, while also escalating more complex issues as needed. This role offers the opportunity to work with a diverse range of technologies and contribute to the overall efficiency of our IT operations.

Core skills

• Help Desk Support
• Desktop Support
• Technical Troubleshooting
• Windows OS
• Active Directory
• ServiceNow
• Customer Service
• Hardware Support

Required qualifications

• 1+ years of experience in IT support or help desk roles
• Proficiency in troubleshooting Windows-based systems
• Experience with Active Directory user management
• Familiarity with ticketing systems like ServiceNow
• Strong customer service skills
• Ability to document incidents and resolutions clearly
• Experience with hardware and software troubleshooting

Preferred qualifications

• Experience with Mac systems
• Knowledge of networking concepts (DNS, DHCP, VPN)
• Familiarity with remote support tools
• Certifications such as CompTIA A+ or ITIL