Job Title: Product Owner / Technical Program Manager (TPM) / Test Manager
Location: Phoenix, AZ (Hybrid)
Duration: 12+ Months

Job Summary

We are seeking a highly experienced Product Owner / Technical Program Manager / Test Manager to lead the delivery of large-scale enterprise platforms within the American Express (AMEX) ecosystem.

The ideal candidate will have hands-on experience managing Network, CAS (Customer Authentication Services), and AMP (Access Management Platform), along with a strong background in Agile delivery, program management, and quality assurance.

Key Responsibilities

Product Ownership & Program Management

• Act as a Product Owner/TPM/Test Manager, driving end-to-end delivery of enterprise applications
• Define product vision, roadmap, and backlog, ensuring alignment with business goals
• Prioritize features based on business value, technical feasibility, and risk

Platform Management (AMEX Environment)

• Manage and oversee platforms related to:
  • Network
  • CAS (Customer Authentication Services)
  • AMP (Access Management Platform)
• Ensure platform stability, performance, and compliance with enterprise security standards

Agile Delivery & Execution

• Lead Agile/Scrum ceremonies: sprint planning, backlog grooming, stand-ups, and retrospectives
• Coordinate with cross-functional teams including Development, QA, DevOps, and Business stakeholders
• Manage dependencies, risks, and ensure timely delivery of milestones

Quality Assurance & Testing

• Define and oversee test strategies, planning, and execution
• Ensure high-quality releases through effective QA practices and release management
• Support production issues and continuous improvement initiatives

Stakeholder Management & Reporting

• Track KPIs and provide regular status updates to leadership
• Communicate effectively with technical and non-technical stakeholders
• Drive issue resolution and ensure transparency across teams

Required Skills & Experience

• Proven experience as a Product Owner, Technical Program Manager, or Test Manager in enterprise environments
• Hands-on experience with AMEX platforms (Network, CAS, AMP)
• Strong understanding of Agile/Scrum methodologies and SDLC processes
• Experience managing large-scale distributed systems and platform operations
• Strong background in QA/testing practices, release management, and production support
• Excellent stakeholder management, communication, and leadership skills
• Experience with tools such as JIRA, Confluence, ALM, or similar

Preferred Qualifications

• Experience in financial services or payments domain
• Familiarity with enterprise security and authentication platforms
• Strong analytical and problem-solving abilities

Ideal Candidate Profile

• 8–15+ years of experience in product/program/test management roles
• Strong mix of technical, functional, and leadership capabilities
• Experience working in high-pressure, fast-paced enterprise environments
• Proven ability to drive large programs and deliver business value