ServiceNow Ops Resilience, BCM, IRM, Developer

(Multiple states)
Contracted
Experienced
  • Skillset: ServiceNow Ops Resilience
  • A ServiceNow operational resilience professional requires skills in
  • platform administration and specific GRC (Governance, Risk, and Compliance)
  • product features, combined with a strong understanding of core operational
  • resilience principles.
  • *CMDB and CSDM:* Expertise with the Configuration Management Database
  • (CMDB) and Common Service Data Model (CSDM) is essential for accurately
  • mapping and managing critical business services, processes, and their
  • underlying technology.
  • *GRC module expertise:* Deep knowledge of the ServiceNow GRC suite,
  • particularly its Integrated Risk Management (IRM) and Business Continuity
  • Management (BCM) features, is crucial for implementing operational
  • resilience strategies.
  • *ServiceNow development:* The ability to configure, customize, and
  • extend the platform using tools like Flow Designer and App Engine to meet
  • specific business needs.
  • *Reporting and analytics:* Skills to create custom reports,
  • dashboards, and visualizations to monitor the state of operational
  • resilience and inform stakeholders.
  • Core ServiceNow development skills*
  • These foundational abilities are essential for developing any application
  • on the Now Platform, including Operational Resilience solutions.
  • *JavaScript:* The primary scripting language for customizing business
  • rules, UI actions, client scripts, and script includes.
  • *Glide API:* Deep knowledge of ServiceNows proprietary APIs for
  • querying and manipulating platform data.
  • *Flow Designer and Workflow Editor:* Skills for automating business
  • processes, tasks, and integrations without extensive code.
  • *UI development (NoCode/LowCode):* Expertise in creating and
  • customizing user interfaces using tools like Service Portal (AngularJS), UI
  • Builder (Web Components), and standard web technologies (HTML, CSS).
  • *Application development:* The ability to build custom applications in
  • ServiceNow Studio and manage applications and upgrades.
  • *Data modeling:* Understanding the ServiceNow data model, including
  • tables, fields, and relationships, to design efficient and scalable
  • applications.
  • *Integrations:* Knowledge of connecting ServiceNow with other systems
  • using methods like REST and SOAP APIs, as well as the Integration Hub.
  • *Troubleshooting and debugging:* Strong analytical skills to diagnose
  • and resolve issues within the platform.
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